How We Handle Your Information

Last updated: 29 September 2026

SIDDHI ElderCare Services ("SIDDHI," "we," "us," or "our") provides non-medical elder-care coordination services for seniors in Mumbai and nearby areas, including Virar, India. Many of the families we work with live abroad and arrange care remotely for a parent in India. This Privacy Policy explains how we collect, use, share, and protect personal information, both yours and your parent's, when you visit our website, submit our contact form, or communicate with our care coordinators by phone or WhatsApp.

By using this website or contacting us, you agree to the practices described in this policy. If you do not agree, please do not submit your information to us.

1. Information We Collect

We collect information you choose to give us, mainly through the "Send Us A Message" form on our Contact page and through phone or WhatsApp conversations with our coordinators. Because you may be arranging care from another country for a parent in India, this can include information about two people.

About you, the family member arranging care:

• Your name, phone number (with country code), and email address
• Your country or city of residence, time zone, and the times you prefer to be contacted
• Your relationship to the person receiving care
• Billing details and payment confirmations if you buy a paid plan. If you pay through an online payment provider, your card or bank details are entered with that provider, not stored by us

About your parent or family member in India:

• Their name, age, address, and city
• Details you choose to share about their care needs, health conditions, medicines, doctors, or hospital reports
• Their living arrangements, and the name and number of a local emergency contact in India

Our communications: messages, WhatsApp conversations and, where applicable, call recordings between you (or your family) and our team.

Health details are sensitive. Please share only what is needed for us to arrange appropriate care.

We do not currently use analytics or advertising cookies on this website. If that changes, this policy will be updated and, where required, you will be shown a cookie notice.

2. How We Use Your Information

• To respond to your inquiry and get back to you about care options
• To coordinate and deliver the care services you or your family engage us for
• To send appointment reminders, well-being check updates, and service-related WhatsApp or phone messages to you and to any family members you ask us to keep informed
• To reach you, or your parent's local emergency contact, if something urgent happens
• To prepare invoices, take payments, and process refunds
• To improve our services and website
• To meet legal, accounting, or regulatory requirements

We do not sell your personal information to anyone, and we do not use it for unrelated marketing without your consent.

3. WhatsApp and Phone Communications

If you share your phone number with us, our coordinators may contact you by phone call or WhatsApp about your inquiry or ongoing care plan, including calls and messages to numbers outside India and the periodic family well-being updates described on our site. WhatsApp is operated by Meta, and messages sent through it are also subject to WhatsApp's own terms and privacy policy. Charges from your phone or data provider may apply.

You can ask to stop receiving non-essential WhatsApp updates at any time by telling your coordinator or messaging us directly. We may still contact you or your emergency contact about urgent matters affecting your parent's safety or care.

4. Sharing Of Information

We share personal information only where necessary to provide our services:

• With our own care coordinators and caregiving staff directly involved in your case
• With family members you have asked us to keep informed, such as siblings abroad or a relative in India. Please tell us who should, and who should not, receive updates
• With hospitals, clinics, or emergency services, where you have asked us to coordinate medical or emergency support, or where your parent needs urgent help
• With service providers who help us run this website, process payments, and handle inquiries (for example, our website hosting provider, our payment provider, and the form-processing service used to deliver contact-form submissions to our team)
• Where required by law, court order, or to protect someone's safety in an emergency

We do not share your information with third parties for their own marketing purposes.

5. Data Storage, Transfers, and Security

We operate from India, and your information is processed in India. Our website is hosted on Vercel, website content is stored in a private GitHub repository, and contact-form submissions are delivered to us through a form-processing service. These providers may store or process information on servers outside India. By sharing your information with us, you understand that it may be transferred to and stored in India and, through these providers, in other countries.

Our admin area is protected by a password-based login and a signed, encrypted session cookie. While we take reasonable technical and organizational measures to protect your information, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We keep contact-form inquiries and communication records for as long as reasonably necessary to respond to you, deliver services, and meet our legal and accounting obligations, after which we delete or anonymize them.

7. If You Live Outside India

Your information is handled in India under Indian law, including the Digital Personal Data Protection Act, 2023. Some countries give their residents additional rights over personal data. If you believe you have such rights, contact us using the details in Section 10 and we will respond in line with applicable law.

8. Your Rights

Under India's Digital Personal Data Protection Act, 2023, and other applicable law, you have the right to:

• Ask us what personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information, subject to any legal obligation we may have to retain it
• Withdraw any consent you previously gave us, such as for WhatsApp updates
• Nominate another person to exercise these rights on your behalf if you die or become unable to do so
• Raise a complaint with our Grievance Officer (below), or with the relevant data protection authority

To exercise any of these rights, contact us using the details in Section 10.

9. Information About Your Parent Or Family Member

Our services are intended for adults arranging care for themselves or a family member. When you share information about your parent or relative, you confirm that you are authorized to do so and that it is being shared to help us provide care to them.

Where your parent is able to express their wishes, we may confirm with them that they are comfortable with the care arrangement and with updates being shared with family members abroad. We use your parent's information only to arrange and deliver their care, and we treat their health information as confidential.

10. Grievance Officer & Contact

If you have questions, requests, or complaints about this Privacy Policy or how your information is handled, please contact our Grievance Officer:

• Name: Diksha . Suraj
• Email: support@siddhieldercare.com
• Phone (India): +91 7710 031 734 · +91 9136 648 667

If you are contacting us from abroad, email or WhatsApp is usually the easiest way to reach us across time zones.

11. Changes To This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect the most recent changes. Continued use of our website or services after an update means you accept the revised policy.