Cancellations And Refunds

Last updated: 11 October 2026

This policy explains how cancellations and refunds work for paid care plans and services booked through SIDDHI ElderCare Services ("SIDDHI," "we," "us," or "our"), including plans paid for from outside India. It applies alongside our Terms & Conditions.

1. Cancelling A Service Plan

You may cancel an ongoing care plan at any time by notifying your care coordinator by phone or WhatsApp, or by writing to us at support@siddhieldercare.com. We suggest confirming a phone or WhatsApp cancellation by email so we both have a record. Notice takes effect from the time we receive it (Indian Standard Time), and your plan ends from that date. We will wind down any ongoing coordination, appointments, or caregiver visits safely and hand over to your family where needed. You are charged only for the days of service we actually provided up to the cancellation date, as explained in Section 2.

If your parent's circumstances change suddenly, for example a hospital admission, a move, or a bereavement, please tell us as soon as you can. In such cases we will review your request individually and with care.

2. Refund Eligibility

• If you cancel before your plan's service period has started, you will receive a full refund of any advance payment, minus any non-refundable onboarding or assessment fee disclosed to you at the time of booking.
• If you cancel partway through a paid period (for example, a monthly plan), you will be charged only for the days of service actually provided up to the cancellation date, calculated pro rata by day. The unused balance of that period, after applicable taxes, will be refunded to you.
• If you are charged twice for the same payment, or a payment is taken but your plan is not activated, we will refund the extra amount in full.
• We do not refund amounts for services, visits, or coordination work already completed at the time of cancellation, including care we arranged on your instructions, or in an emergency, while you could not be reached.

3. Plan-Specific Refund Windows

• Yearly Plan: Refund requests are not accepted after 6 months from the plan's start date, regardless of any remaining unused period.
• Semi-Annual Plan: Refund requests are not accepted after 3 months from the plan's start date, regardless of any remaining unused period.

A refund request for one of these plans made before its cutoff above is refunded as described in Section 2: you are charged only for the days of service provided, and the unused balance, after applicable taxes, is returned to you.

4. Non-Refundable Items

The following are non-refundable once incurred, unless otherwise agreed in writing:

• Any registration, onboarding, or assessment fee disclosed to you at the time of booking.
• Third-party costs already paid on your behalf (for example, ambulance, hospital, or equipment charges we coordinated at your request)
• Bank, card, currency-conversion, and payment-gateway charges on international payments, to the extent your bank or payment provider does not return them

5. How Refunds Are Processed

To request a refund, contact us with your name, the plan or invoice reference, and the reason for cancellation. Approved refunds are processed within 10 to 15 days of approval, back to the original payment method used, unless we mutually agree on an alternative.

Refunds are made in the same currency as the original payment unless we agree otherwise. If you paid from outside India, the amount that reaches your account may differ slightly because of exchange-rate changes or bank charges between payment and refund, which we cannot control. Refunds to overseas banks and cards can also take longer to appear, because your bank or card issuer may need additional time to post them.

6. Cancellations Initiated By Us

In the rare case that we are unable to continue providing a service, for example if we cannot safely staff a case, we will notify you as early as possible and refund any amount paid for care that was not delivered.

7. Changes To This Policy

We may update this policy from time to time; the "Last updated" date above reflects the most recent revision. The terms in place at the time you booked a plan govern that booking, unless a change is required by law.

8. Contact

For any cancellation or refund request, reach us at support@siddhieldercare.com. If you are contacting us from abroad, email or WhatsApp is usually the easiest way to reach us across time zones.