The Terms Behind Our Services

Last updated: 29 September 2026

These Terms & Conditions ("Terms") govern your use of the SIDDHI ElderCare Services website (the "Site") and the care coordination services described on it (the "Services"), offered by SIDDHI ElderCare Services ("SIDDHI," "we," "us," or "our"). Many of our clients live outside India and arrange care remotely for a parent or relative in India; these Terms are written with that in mind. By using the Site, submitting an inquiry, or engaging our Services, you agree to these Terms.

1. About Our Services

SIDDHI ElderCare Services provides non-medical home care coordination for seniors and adults, including well-being checks, hospital and appointment coordination, emergency-response coordination, logistics support, and related paperwork or billing assistance, as described on our Services page.

Our Services are delivered on the ground in Mumbai and nearby areas, including Navi Mumbai, Thane, and Virar (see our Contact page for current service areas).

We coordinate and facilitate access to care, hospitals, and support networks. We are not a hospital, clinic, ambulance service, or licensed medical practice, and nothing on this Site or provided by our coordinators is medical advice, diagnosis, or treatment.

In a medical emergency, contact local emergency services first. In India, dial 112 (national emergency number) or 108 (ambulance), or go to the nearest hospital, and then notify us. If you are abroad, call our coordinators immediately on the numbers on our Contact page and, if you can, ask someone near your parent to call 108 or 112 straight away.

2. Eligibility & Use Of The Website

You must be at least 18 years old, or using this Site on behalf of yourself, a family member, or a person you are legally authorized to represent, to submit an inquiry or engage our Services. You agree to provide accurate and current information when contacting us.

3. Arranging Care From Abroad

If you live outside India and arrange care for a parent or relative in India, the following applies:

• Authority and awareness. You confirm that you are authorized to arrange care for the person receiving it and that, where they are able to understand, they know about and agree to the arrangement.
• Contacts. Please name one primary contact (usually you) and, where possible, a backup contact in India, such as a relative, friend, or neighbour, whom we can reach if you are unreachable because of time zones or travel. We act on instructions from your named primary contact and may ask to verify identity before acting on instructions given on your parent's behalf.
• Emergencies. In an emergency we will act first to get your parent to medical help, for example by calling an ambulance or taking them to the nearest hospital, and will inform you as soon as we can. We do not wait for prior approval in that situation.
• Medical decisions. Treatment decisions, consent, and hospital admissions remain with your parent, their doctors, and, where needed, their legally authorized representative. We coordinate care but cannot give consent to treatment on anyone's behalf.
• Updates. We share updates by WhatsApp or phone. These are summaries from our coordinators, not medical reports.
• Time zones. We aim to respond within a reasonable time, but where something is urgent we may contact you at a time that is inconvenient in your time zone.

4. Service Plans & Payments

Specific care plans, scope of work, pricing, and payment schedules will be confirmed separately with you in writing (by email, WhatsApp, or a signed service agreement) before any paid service begins. Prices shown on this website, where present, are indicative and subject to change until confirmed in that written agreement.

Fees are quoted and invoiced in INR. If you pay from outside India, any bank, card, currency-conversion, and payment-gateway charges, and any applicable taxes, are your responsibility unless we agree otherwise in writing. Exchange rates are set by your bank or payment provider, not by us.

Third-party costs, such as hospital bills, medicines, ambulance charges, and equipment, are not included in our fees unless stated in writing. Where we pay such a cost on your behalf at your request, we will share the receipt or invoice and you agree to reimburse us. Our Refund & Cancellation Policy governs cancellations and refunds for paid plans.

5. Banking, Billing & Paperwork Support

Where we help with documentation, medical paperwork, or bills for your parent, we do so only on your clear instruction, which may be given in writing by email or WhatsApp. We will never ask you or your parent for banking passwords, PINs, or one-time passwords (OTPs), and you should never share them with anyone claiming to act for us. Where we handle money on your behalf, we will keep receipts and share them with you.

6. No Medical Advice Disclaimer

Any general information about health, wellness, or elder care on this Site is provided for general awareness only and is not a substitute for professional medical advice, diagnosis, or treatment from a qualified physician or healthcare provider. Always seek the advice of a qualified health provider with any questions about a medical condition.

7. Client & User Responsibilities

• Provide accurate, complete, and up-to-date information about the person receiving care
• Promptly inform us of any change in medical condition, medication, or emergency contacts relevant to the care being coordinated
• Keep your own contact details, and those of your parent's local emergency contact, current
• Pay invoices on time
• Use the Site and our Services lawfully and not misuse the contact form, WhatsApp, or phone channels

8. Limitation Of Liability

To the maximum extent permitted by applicable law, SIDDHI ElderCare Services and its coordinators, employees, and partners will not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or Services, or from the actions of third-party hospitals, clinics, ambulance operators, or other service providers we coordinate with on your behalf. Nothing in these Terms limits liability that cannot be limited under Indian law, including liability arising from gross negligence or willful misconduct.

9. Intellectual Property

All text, images, graphics, and the SIDDHI ElderCare Services name and logo on this Site are owned by us or licensed to us, and may not be copied, reproduced, or used without our prior written permission.

10. Third-Party Links & Services

This Site may link to or use third-party services (for example, WhatsApp, our website host, a payment provider, or a form-processing provider). We are not responsible for the content, privacy practices, or availability of third-party services.

11. Termination Of Services

Either party may end an ongoing care arrangement in line with the notice period set out in the applicable service agreement or, if none was signed, with reasonable written notice. We may decline or discontinue service where we reasonably believe we cannot safely or appropriately meet a client's needs.

12. Governing Law & Disputes

These Terms are governed by the laws of India, wherever you live. Before starting formal proceedings, please give us written notice of the issue and a reasonable opportunity to resolve it; we will work with you in good faith. Any dispute arising out of or relating to these Terms or our Services will be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra. Nothing in these Terms removes rights you may have under mandatory consumer protection laws of the country where you live that cannot be waived by agreement.

13. Changes To These Terms

We may update these Terms from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the Site or Services after an update means you accept the revised Terms.

14. Contact

Questions about these Terms can be sent to support@siddhieldercare.com. If you are contacting us from abroad, email or WhatsApp is usually the easiest way to reach us across time zones.